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contractorsalescoach.com Information

Website / Domain:contractorsalescoach.com
Website IP Address:69.195.77.34
Domain DNS Server:ns2.bluehost.com,ns1.bluehost.com

contractorsalescoach.com ranks

Alexa Rank:1661001
EveryoneDomain Rank:3
Google Page Rank:0/10 (Google Pagerank Has Been Closed)

contractorsalescoach.com Traffic & Earnings

Purchase/Sale Value:$6,879
Daily Revenue:$18
Monthly Revenue:$565
Yearly Revenue:$$6,879
Daily Unique Visitors:1,734
Monthly Unique Visitors:52,020
Yearly Unique Visitors:632,910

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Contractor Sales Coach – be the most successful service contracting professional Skip to content Toggle navigation Contractor Sales Coach Attend Sales Training Get The App Testimonials Contact us ContractorSelling.com Contractor Sales Coach be the most successful service contracting professional 10 Excuses Your Clients Can’t Stand to Hear BY: Joe Crisara Excuses are like emergency vehicle sirens. They grate against our ears and if we hear them, there better be a damn good reason they’re being used. Sure there are some excuses that are completely warranted – your car really did get a flat tire, your doctor truly gave you a signed medical note, or your dog actually ate your computer flash drive. But a great deal of the time, excuses are just made up stories meant to buy time and goodwill from our clients, and to avoid taking head-on responsibility for the shortcoming or misstep. In the home contracting industry, if you use the following excuses on a regular basis you will find angry clients followed by a severe drop in your company’s profitability. It’s not too late to avoid these pitfalls- read on! 1. IGNORANCE IS NO EXCUSE A professional in a technically-oriented field has precious few times they can say “Sorry, I just have no idea about that problem. I’m unfamiliar with that.” Sure, that displays honesty, but it’s an honesty that irritates then angers. As a manager of sales persons and field technicians doing home contracting repairs and installations, it is up to you to help oversee the up-to-date education and training of your men. They must remain up to snuff on all of the mechanical and technical innovations and variables within HVAC or plumbing or electrical. Clients call your company because something is broken, they themselves don’t know how to fix it, and they need and expect an absolute expert – someone who beings with them the assurance of encyclopedic knowledge and wisdom. If your team isn’t self-motivated to gain a level of expertise such that “Sorry, I don’t know” is replaced by, “Don’t worry, I know exactly what it is and I am already devising the solution,” then you either need to crack the whip to get them better educated in their field, or find other employees who already are. 2. THE BLAME GAME IS LAME Watch out for making “excuses” that sound like you’re just blaming the client for what went wrong. “You told me too late,” or “You’re not exactly paying a lot for this job,” or “Your house is a train wreck which makes the work incredibly hard.” This risks making the client feel slighted or disrespected and it’s always better to err on the side of being super nice and unflappable, politely putting the responsibility squarely on yourself, even when you know- and they probably know- that their actions or situation may be at least partly responsible for the difficulties encountered in giving them service. 3. UNREACHABLE = UNRELIABLE Sure, everybody can have hectic, non-stop, errand-filled days. But if you seem hard to reach and severely delayed getting back to nervous or time-sensitive clients too often, then they will likely, unceremoniously drop you as a service provider whether they tell you the reason or not. So save the excuses like “Sorry, my phone was off all day” or “I must’ve been in a place with no cell phone service,” or “I was wall-to-wall phone calls and meetings, and I didn’t have a chance to get back to you about your exploded pipe” for amateur hour. But make it a top priority to get back to everyone, always, within an hour or two by email or phone, and you will create ease and confidence rather than fear, frustration and anger within your clients! Continue reading “10 Excuses Your Clients Can’t Stand to Hear” → Posted in Customer service, Sales Management, Sales Skills, Service BusinessLeave a comment 3 Surefire Ways to Discourage Employees (And Sales) BY: Joe Crisara As the manager of employees in the contracting industry, you have a lot of control over your people. And I don’t just mean technically, on paper, according to the company’s organizational chart, but rather in everyday ways, psychologically and behaviorally. You can have a huge effect on your contracting sales people and field service reps just by the way that you act and the things that you say to them on a regular basis. You can encourage them or discourage them. If you discourage them, expect a decrease in morale, revenues and company reputation. How would you go about discouraging your employees? Here are the 3 most effective ways. Employees on the front lines (those in-the-trenches sales people and service reps in the field) need support and encouragement to stay motivated in their job. They have to create relationships, make happy customers and maintain a base of clients that stays for the long haul. So, if you fail to offer the support, understanding and resources they need in these few fundamental areas, you will guarantee a slow (or speedy) descent into a failing business. SEE FACELESS BLOBS, NOT DISTINCT GENERATIONS Treat all your employees exactly the same, regardless of their age or generational cohort. Disregard the differences, among your staff, between the World War II “Greatest” generation, Baby Boomers, Gen X, Gen Y and Millennials. Treat them all generically. Do not interact and coach them based upon the fact that the WWII generation generally responds to authority, Boomers look for meaning in their work, Gen X is self-reliant and seeks life balance and Gen Y looks to be recognized for their exertion. Throw away the knowledge that everyone’s belief system is nearly solidified by the time they turn 14. Likewise, ignore the expert advice to look at the major events that occurred during the formative years of each generation for guidance in empathizing with their fears, yearnings and aspirations. MAKE IT ABOUT MONEY, MONEY, MONEY! 2.) Act in every situation as if money is the absolute motivation behind everything your employees think, do and feel. Assume that everyone is driven primarily by a lust for financial wealth at the expense of everything else. Approach your contracting sales people and field service reps based on the assumption that any other issue or problem they have can be solved by money. They are willing to suppress any negative feelings of their work, interactions or quality of life, if you just put more money in their bank accounts. Disregard this simple fact: If you sit employees down and offer them 4 words- money, lifestyle, recognition and challenge- and ask them to rank the words in terms of personal importance, 90% will NOT put ‘money’ in the #1 slot. So treat your employees as two-dimensional, money-hungry buzzards instead of as the complex, variously motivated human beings that they are. Continue reading “3 Surefire Ways to Discourage Employees (And Sales)” → Posted in General InformationLeave a comment How to Use Texting to Grow Your Contracting Business BY: Joe Crisara In the contracting industry, you use the latest tools to make your eff...

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